Chat Connections
Establishing a connection between chats allows you to effectively manage your chats on different topics.
Connecting Chats
Step 1:
Click on the last node to access the contextual menu and choose “Connect to another chat”.
Step 2:
A pop-up window that contains all your chats appears. Select a chat that you’d like to connect to.
Example
In the chat below, there are 2 text nodes, 1 [image link node] and 1 video embed node. (Please read The Types of Node to learn more)
Step 1:
Click on the last node to access the contextual menu which contains all the actions that you can perform on the selected node.
Choose “Connect to another chat”.
Step 2:
A pop-up window that contains all your chats appears. Select a chat that you’d like to connect to.
Step 3:
Once the chat is selected the two chats connect and the chat that you have selected to connect has shown up in the Chat builder.
Connecting chats creates a Workspace
A Workspace is automatically created by connecting chats. Locate the chats list to manage your chats and workspaces.
In Workspace Edit, you can control whether sessions are resumed across connected chats. If you choose Reset session, the chatbot does not place any cookie for session resumption, which is important for privacy and GDPR compliance.